Refunds and cancellation

We would rather refund you than keep a month you did not feel was worth it. The policy is deliberately simple.

Your first ten are free

Nothing is charged for your first ten replies, so there is nothing to refund there. You only pay once you have seen autopilot work on your own reviews.

Cancelling

There is no automatic recurring charge. You pay for one month at a time, and we remind you before it ends — so cancelling is simply not paying for the next month. Switch autopilot off, or remove our access to your Google profile, at any time; it takes effect immediately.

Refunding a month you paid for

If you are not happy within the first seven days of a month you have paid for, email us and we refund that month in full. After that we do not refund a month that autopilot has been running through, because the work — every new review answered — has been done.

If the replies fall short

Tell us what is not right and we adjust how autopilot replies for your café, at no cost. If we still cannot get it to a standard you would stand behind, we refund the current month.

How to ask

Email hello@reviewvoice.co.uk from the address you used at checkout, and tell us the name of your business. We reply within two working days. Refunds go back to the card you paid with and usually appear within five to ten working days, depending on your bank.

What we cannot refund

We cannot undo a reply already published on Google — that lives on your own account and only you can remove it. We can refund the month; we cannot unpublish a reply for you.