Terms of sale

These terms apply when you buy replies from ReviewVoice at reviewvoice.co.uk. Please read them before you pay — buying means you accept them.

Who you are buying from

ReviewVoice is operated by CSKN Teknoloji, a business owned by Kamil Coşkun, registered and operating in Istanbul, Türkiye since 1 October 2019. We are not registered in the United Kingdom. Registered address: Çınar Mah. Saray Sok. No:2 A, Maltepe / Istanbul, Türkiye. You can reach us at hello@reviewvoice.co.uk.

What you are buying

A monthly subscription to ReviewVoice for one Google Business Profile (one café or location) — £29 for each month. Your first ten replies are free, before any charge. Each additional branch is its own £29 a month. There is no automatic recurring charge: you pay for a month, we remind you before it ends, and you choose whether to pay for the next one. You can stop at any time.

• Autopilot. Once you connect your Google Business Profile and switch autopilot on, we write a reply to each new review of your business and publish it to Google for you, automatically. Autopilot answers reviews that arrive after you connect — we do not work through your back-catalogue — except for a single welcome reply to your most recent review at the moment you connect.
• You grant access; you can withdraw it. Publishing requires you to add ReviewVoice's permission to your Google Business Profile through a Google sign-in. That access is used only to read your reviews and post replies to them. You can remove our access, or stop your subscription, at any time; removal takes effect immediately for anything not yet published.
• A safety gate, not per-reply approval. You do not approve each reply individually — that is the point of autopilot. Every reply is checked automatically against a fixed list of things a public reply must never say before it is published (see below). Any reply that fails the check is held, not posted.
• The published reply text is written for your business and yours to keep. You can change how we reply, or switch autopilot off, at any time.

What we do not promise

We write replies. We do not promise that answering reviews will raise your rating, your ranking, your traffic or your sales. Anyone who promises you that is guessing. What we promise is the replies themselves: written for your business, about the review in front of them, and checked against a fixed list of things we will not say.

• We do not admit fault on your behalf.
• We do not promise refunds, discounts or free items in your name.
• We do not guarantee the future or blame the customer.
• We do not move the conversation into your inbox.

How the replies are written

Replies are produced by our own software, which reads each new review and writes an answer in English. Before a reply is published it passes an automated gate that checks it against a fixed list of things a public reply must never say. A person does not approve each reply — the gate does, on every one — and any reply that fails the check is held rather than posted.

We read your reviews from your public Google listing. We do not scrape anything that is not already public, and we do not collect your customers' personal data beyond what Google already shows on the review itself.

What we stand behind

Every reply we hand you has been produced through a defined process and checked, before you see it, against a fixed list of things it must not do. That list is not decoration — it covers admitting fault on your behalf, promising compensation, guaranteeing the future, blaming the reviewer, moving the conversation off the page, disclosing anything about the reviewer they did not disclose themselves, offering anything in exchange for a review being changed or removed, and referring to a reviewer's race, religion, disability or sexuality. Replies that fail any of those checks are rewritten before they reach you, and if a rewrite still fails, you get a deliberately plain reply instead of a risky one.

We stand behind the reply as we delivered it. If a reply we wrote, published unchanged, causes you a problem, tell us and we will deal with it.

We do not stand behind an edited reply. The moment you change the wording — a sentence added, a phrase softened, a fact inserted — it is your text, written by you, and we have no way to check it. The same applies to anything you write yourself and publish alongside it. This is not a technicality: a single added sentence can turn a careful reply into an admission.

In every case, and whether the reply was edited or not, our financial liability is limited to what you paid us for that pack. We are a supplier of written text, not your insurer.

Your responsibility

You decide what to post. Before publishing a reply, read it. If a reply contains something that is not true of your business, do not post it — tell us and we will write another. Once published under your name, the reply is your public statement.

If something goes wrong

If a reply is unusable, tell us and we will replace it. If we cannot deliver what you paid for, we refund it. See our refund policy.

Our liability is limited to what you paid us. We are not liable for lost profit, lost rankings, or anything that follows from a reply you chose to publish.

Prices

Prices are in pounds sterling and are the total you pay. Payment is taken by our payment provider; we never see or store your card details.

Changes

We may change these terms for future purchases. The terms that apply to your order are the ones published on the day you paid.