Your unanswered Google reviews, dealt with.
Find your café. We read your reviews, show you where you stand, and answer one on the spot — your first ten replies are free.
Your first ten replies — free.
Type your café’s name. Twenty seconds later, on this page: your reviews read, one of them answered — and ten more yours to claim.
Pick it from the list — the address confirms we are reading the right branch.
No Google login, no account, no card to see your report — we only read what is already public. The sign-in comes later, when you switch autopilot on.
What we found
We read 14,130 replies written by 914 cafés across 18 UK cities and 90 neighbourhoods. In London we also measured how many reviews each café had and how many of them went unanswered.
Neighbourhood by neighbourhood
Every neighbourhood we read has its own page, with its own counts.
Star by star
One star is answered differently from five. Each band was counted separately.
Free, with no account
By what the reviewer complained about
Each of these has its own page, counted separately — how long those replies run and how many of them break a rule.
What one actually looks like
A one-star review left at an East London bagel counter this month, and the reply our software wrote for it. Nothing here is edited, and nothing was written by hand.
lady serving me was so unnecessarily rude, the beef was rubbery and mostly fat and so disgusting i had to throw it away. bagel was also mid. probably just caught them at a bad time but the service alone prompted me to leave a bad review
The beef brisket we use is slow-cooked in-house, and the cut matters — we trim carefully, but brisket carries fat by nature. On the service, that is not the manner we expect from anyone behind our counter, and we take note of it. We are glad you put it down to timing rather than the rule; we would hope that holds true.
The business name and the reviewer's name have been removed — we do not put a café's name in our own marketing. Everything else is exactly as it was written.
No “we are so sorry”, no admission that the food was bad. The claim is answered, not conceded.
A fact about the cut, not a platitude. That is the difference between a reply and a form letter.
The manner is addressed without throwing the team under a bus, and without blaming the customer.
The problem isn't only silence
We read 14,130 replies written by UK cafés. 664 sentences appear in them verbatim — same words, different businesses. One closing line turns up at 68 separate cafés.
“Hope to see you again soon!”
122 of those sentences live at five or more separate cafés each. A reply that could sit under any review, at any business, is the work of none of them. Answering is not the hard part. Sounding like yourself is.
What you never have to do
Most tools in this corner of the market hand you a dashboard and leave the actual work to you: you write each reply, you post each reply, you keep checking. We wanted the opposite. You sign in with Google once, and from then on every new review is answered and published for you — hands-off, and safe by design.
- No writingEvery reply is composed for you — in your café's own voice, anchored to what the reviewer actually wrote. You never stare at a blank box.
- No postingOnce you sign in with Google, each reply goes live on its own. You never open a dashboard or paste anything.
- No unsafe replyEvery reply clears a three-filter gate — tone, law-awareness, ranking — before it publishes. The gate is the check, on every single one.
- No lock-inYour first ten replies are free, so you see it work before you pay. After that it is £29 a month; cancel or switch it off any time.
The whole thing takes about as long as reading this page. You type your café's name, you see where you stand, and if you want the ten replies you have them a minute later — written, checked, and sitting on one screen with a copy button. That is the entire product. There is no step six.
How it works
Sign in with Google once and autopilot answers every new review for you — the first ten free, then £29 a month for a single café. No dashboard to learn, nothing to post by hand; cancel whenever you like. The numbers on this page come from our own reading of 914 UK cafés — counted, not estimated.
The full report: UK café review replies, measured →
Type the name. Pick it from the list — the address confirms we are reading the right branch, not the one across town.
How many reviews you have, how many are unanswered, how many of those are negative. Measured from your live Google listing, not estimated.
We answer one of your unanswered reviews in full. Copy it and post it, or don't. It is yours either way, before any payment.
One Google sign-in switches autopilot on — and answers your most recent review right away, as a welcome. Your first ten replies are free; no card to begin.
From then on every new review is answered and published for you, automatically — each one cleared by our three-filter safety gate before it goes live. You do nothing.
Ten free, then hands-off
A café's reviews do not arrive on a schedule, and you should not have to watch for them. Sign in with Google once and autopilot takes it from there: every new review is answered the moment it lands, in your café's own voice, and published for you — after it clears a fixed safety gate. Your first ten are on us; then it is £29 a month, and you can stop whenever you like.
- Are the first ten replies really free?
- Yes. Sign in with Google and autopilot publishes your next ten replies free — plus a welcome reply straight away, which does not count towards the ten. No card for the trial.
- What does it cost after the free ten?
- £29 a month for one café — every new review answered automatically, however many arrive; no monthly cap. Run more than one site? £29 for each branch. Cancel any time; there is no lock-in.
- Do I have to approve each reply?
- No — that is the point of autopilot. Every reply clears a three-filter safety gate — tone, law-awareness and ranking — before it goes live. You stay hands-off; the gate is the check, on every reply.
- What happens when I sign in with Google?
- You sign in the way you would anywhere, and from then on we can post replies to your reviews — nothing else. You can remove us at any time.
What we will not do
- We do not admit fault on your behalf.
- We do not promise refunds, discounts or free meals in your name.
- We do not guarantee the future or blame the customer.
- We do not push the conversation into your inbox.
- We do not publish a reply that has not cleared our three-filter gate.
Every reply is checked against those rules before it reaches you — not by a prompt, by a fixed list the writing has to survive.
If you run more than one
Everything above is written for a single café, because that is where most people start. If you run a group — several sites under one name, or a franchise where each branch answers its own reviews — the problem changes shape. It stops being about finding time to write and starts being about whether all of your branches sound like the same business.
That is a harder thing to get right and a more interesting one to measure. We already run it for multi-site businesses in our other market: each branch has its own listing, its own reviews and its own report, under one voice and one set of checks. It is the same engine you have been reading about.
There is no self-serve price for it on this page, because the right answer depends on how many sites you have and how you want the approvals to work. Write to us and we will tell you plainly whether we are a fit.
hello@reviewvoice.co.ukQuestions, answered with the numbers
These are the things café owners ask us. The answers are counts from the 914 cafés we measured, not opinions — so you can check them.
- How many London cafés reply to their Google reviews?
- Of 328 London cafés measured in August 2026, 187 had replied to none of their recent reviews — 57 per cent. About one in ten replies to almost everything, at 95 per cent or above.
- How long should a reply to a Google review be?
- Shorter than most people expect. Across 14,130 replies written by UK cafés, the median is 22 words and ninety per cent are 73 words or fewer. Replies to unhappy customers run longer — a median of 62 words.
- Do café owners write the same reply more than once?
- Frequently. Across the 14,130 replies, 664 sentences appear word for word at two or more separate businesses. One sentence turns up at 68 different cafés.
- Should you apologise when replying to a bad review?
- Fifty-seven per cent of London cafés do. It is worth knowing what an apology does under a specific public allegation: it confirms it, permanently, for every future reader. Answering the substance without conceding the claim is harder to write and holds up better.
- Is it a good idea to ask a reviewer to contact you privately?
- It is the most common move we found — 297 replies, one in ten, point the customer to email, phone or a direct message. It reads as helpful and costs the business the argument: the complaint stays public and the answer moves somewhere nobody can see.
- Do I need to sign in with Google to use ReviewVoice?
- Not to see your report — we read what is already public on your listing and answer one of your reviews on the spot. Autopilot is the other half: sign in with Google and every new review is answered and posted for you, the first ten free.