In August 2026 we read every reply we could find published by 5 cafés in City Centre — 60 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run at or below the Belfast median of 20 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 52% of them touch nothing the reviewer actually wrote.
Counted across the 60 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Got pot of tea scone butter & jam tea was fine but scone was extremley cold must have been frozen and defrosted was hard very dissapointing Thursday 15/6/24 10.45 no excuses for not having fresh items i,m sure the tourists were impressed. Also t shirts for sale no price on them.
We are sorry to hear you had a negative experience at our café. Can you please get in touch with us via email at ——— to talk about this further.
A cold scone is not something we'd serve on purpose — the standard is straightforward: if it isn't right, it shouldn't go out. We take that seriously, whatever the day or the hour. On the t-shirts, fair point. Prices should be visible.
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