the review
Really slow service and staff didn’t acknowledge me for ten mins, could at least say ‘I’ll be with you in a minute’ This has happened on 2 occasions
measured in Ballyhackamore, Belfast
How Ballyhackamore cafés answer their Google reviews
In August 2026 we read every reply we could find published by 9 cafés in Ballyhackamore — 98 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
9
cafés read in Ballyhackamore
98
replies measured
25
median words (Belfast 20)
2%
replies that break a check
Replies here run longer than the Belfast median — 25 words against 20. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 62% of them touch nothing the reviewer actually wrote.
What Ballyhackamore reviewers actually write about
Counted across the 98 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
38coffee quality10dogs, prams and access7price and value complaints5allergy and dietary requirements
One Ballyhackamore review, answered twice
★★★★★
published underneath
——— ——— Really sorry to hear of your experience with us. If you’d like to reach out to me, hopefully we can make it up to you. ———
anchoring1/ 100
promises somethingpoints away from the page
what we would have written
Two occasions of the same thing is worth taking seriously. Being left without a word is different from being kept waiting — the latter is sometimes unavoidable, the former isn't. A quick acknowledgement costs nothing and we'd expect any member of the team to offer one without thinking.
anchoring3/ 100
no rule broken
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