In August 2026 we read every reply we could find published by 9 cafés in Cathedral Quarter — 219 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the Belfast median — 22 words against 20. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 70% of them touch nothing the reviewer actually wrote.
These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.
“Thank you so much for your review, we hope to see you back soon.”
2 cafés“Thank you so much for your review, we are thrilled you enjoyed your experience with us and hope to see you back soon.”
2 cafés“Thank you so much for your review, we are so happy you enjoyed your experience with us and hope to see you back soon.”
2 cafésCounted across the 219 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Honestly horrible. I truly can’t believe they’re getting away with this. I ordered the chorizo hash browns and got something totally different than when I visited the last time. ———, there is actually no chorizo involved in the dish. Tiny portion. I actually think the bulk of the dish was mayo. ——— disgusting and clear they’re trying to cut corners
Thank you for your feedback, and we’re sorry to hear your experience didn’t meet expectations. We’d really appreciate the opportunity to look into this further and make things right. Please could you email us at ——— and we’ll follow up with you directly.
The chorizo hash should be exactly that — chorizo prominent, not incidental. If the dish that came out didn't read that way, that's worth knowing. Portion and composition aren't things we're loose about, and a dish that's mostly mayo isn't something we'd put our name to.
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