In August 2026 we read every reply we could find published by 5 cafés in Fossgate — 69 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the York median — 34 words against 18. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 42% of them touch nothing the reviewer actually wrote.
Counted across the 69 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
We ordered a take away of the tuna melt and three cheese after checking how the meal would be packed. When we got to the park realised that they forgot to give the salad that comes with it and paid for. The tuna melt was lovely but the three cheese lacked substance or defining taste that there actually was three not two cheeses and soggy not crispy like the tuna. Not worth £11 per toastie if items are soggy and/or missing.
Hi ———, ——— we've made a couple of mistakes here. Please accept my apologies. Not quite our usual standards. Would you be able to contact me on ——— so I can try and make things right. Thanks ———
The salad should have been in the bag — that is a straightforward part of the order and we understand the frustration of reaching the park and finding it missing. On the three cheese, the texture difference from the tuna melt is worth us looking at; two toasties leaving together should come out consistently. The point about the cheese is noted too.
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