the review
The lady that served us denied me going to the toilet 2 minutes after closing while sitting outside as a customer. Had to go to the shop next door to relieve myself. Her demeanour was very callus with me. Could do better.
★★★☆☆
3 star review response examples from UK cafés
Three stars is the review most businesses ignore. It is not a complaint and not praise, so it reads as nothing to answer — which is exactly why it is worth answering.
Below are real 3-star reviews left at UK cafés, the reply that is actually published underneath each one today, and the reply our software writes for the same review. Business names, email addresses and reviewers' names are removed. Nothing here is invented.
Your own 3-star reviews, answered free
Type your café's name and we answer one of your unanswered reviews in full — no card, no account.
339
3-star reviews read
63
median reply length, words
39%
replies that break a check
19%
replies that touch nothing specific
A three-star reviewer has told you what almost worked. A reply that engages with the specific thing they mentioned is the cheapest credibility available on your listing.
The same review, answered twice
published underneath
Thank you for your feedback, ———. We're sorry to hear about your experience and understand how frustrating that must have been. Our team aims to provide excellent service, and it seems we fell short in this instance. We'll address this with the staff to ensure a more considerate approach in the future. We appreciate your input and hope you’ll give us another chance. 🌟
anchoring0/ 100
concedes faultsays nothing
what we would have written
Thanks for coming in. The facilities close with the café — that part is straightforward. The demeanour is a separate matter, and "callous" is not a word we'd want attached to anyone on the team. We'll take note of that.
anchoring11/ 100
no rule broken
the review
Really slow service and staff didn’t acknowledge me for ten mins, could at least say ‘I’ll be with you in a minute’ This has happened on 2 occasions
published underneath
Hey ——— Really sorry to hear of your experience with us. If you’d like to reach out to me, hopefully we can make it up to you. ———
anchoring1/ 100
promises somethingpoints away from the page
what we would have written
A brief word when someone's waiting is a small thing, and it matters. We notice it ourselves on the floor — a busy counter is no reason for silence.
anchoring0/ 100
no rule broken
Your own 3-star reviews, answered free
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