the review
First time here service and food excellent all the staff were very attentive vangle was a great host
★★★★★
Five-star review response examples
Five stars looks like the easy one, and that is the problem. It is the band with the most reviews, the shortest replies, and by far the most repetition.
Below are real 5-star reviews left at London cafés, the reply that is actually published underneath each one today, and the reply our software writes for the same review. Business names, email addresses and reviewers' names are removed. Nothing here is invented.
643
5-star reviews read
30
median reply length, words
7%
replies that break a check
31%
replies that touch nothing specific
Nobody gets sued over a five-star reply. What happens instead is that thirty of them end with the same sentence, and a customer scrolling your listing learns that nobody was really reading.
The same review, answered twice
published underneath
Dear ———, I hope you are well and thank you for taking the time to write a positive review. We are glad you enjoyed your time at the restaurant, and we look forward to welcoming you again soon. Kind regards, ———
anchoring0/ 100
voice slips
what we would have written
A warm welcome to you, and glad the visit landed well. Vangle will be pleased to hear that — being attentive is exactly what we hope for from the whole team.
anchoring27/ 100
no rule broken
the review
Excellent Austrian restaurant in the Marylebone area of London. We were looking for somewhere for a late lunch and a nice couple who were about to go in told us they were locals and we would not be disappointed. I had a tasty Wiener Schnitzel and my wife a salad. Both were very authentic as were the desserts we followed with all washed down with Austrian beer. I’d seen this place online so was very happy to try it out. Strongly recommended.
published underneath
Hello ———, thank you; we appreciate your feedback!
anchoring0/ 100
says nothing
what we would have written
A kind word from passers-by who turned out to be regulars is about as good an endorsement as we could hope for. The Wiener Schnitzel and the Austrian beers are very much the heart of what we do, and we're glad both hit the mark for you and your wife.
anchoring100/ 100
no rule broken
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