ReviewVoice
English
★★★★★

5 star review response examples from UK cafés

Five stars looks like the easy one, and that is the problem. It is the band with the most reviews, the shortest replies, and by far the most repetition.

Below are real 5-star reviews left at UK cafés, the reply that is actually published underneath each one today, and the reply our software writes for the same review. Business names, email addresses and reviewers' names are removed. Nothing here is invented.

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4718
5-star reviews read
27
median reply length, words
2%
replies that break a check
36%
replies that touch nothing specific

Nobody gets sued over a five-star reply. What happens instead is that thirty of them end with the same sentence, and a customer scrolling your listing learns that nobody was really reading.

The same review, answered twice

the review

My friend and I chanced upon this yesterday. I'm so glad we did. It truly deserves all the reviews. For me the 5 star comes from the delicious carrot cake coffee and the lovely welcoming environment. I particularly loved the little quotes on the tables. While I waited for my friend I thought a few books might be nice to leaf through. As a freelance artist I would have loved to see some local art on the walls but that does not take away from the lovely time we had. ——— have stayed all day. Well done to all involved I hope you feel proud of yourself it's a gem xx

published underneath

Hi ———, Thank you so much for your lovely review; it honestly means so much to me as a young business owner! I’m so glad you and your friend found us and had such a nice time! We’ve actually been trying to find some local art to put up on our walls so if you’d ever be interested yourself, or know any local artists, please feel free to reach out — we’d absolutely love that 💗 Thanks again for your kind words, it really does mean the world. Hope to see you again soon! 🌼

also published by67other cafés

“hope to see you again soon!”

points away from the page
what we would have written

Thank you — the carrot cake coffee and the table quotes are both particular favourites of ours. The art suggestion is a good one.

also published by0other cafés

No sentence in this reply appears in any of the 14,130 replies we read.

the review

It has been on my list to check this cafe out for a very long time. I finally went down and I must say I was not dissapointed. I love everything about ——— ——— and what they have to offer. I had a quiet moment here and felt great. I tried the Dalgona ——— which was really good. ——— I used to make it during Covid times when it went viral. Took me back memory lane. Amazing service, top standard aesthetics and very clean. Parking is slightly restricted but the cafe is very wheelchair user friendly & it has a toilet, which customers can use.

published underneath

Thank you for your feedback. We are delighted to hear that you enjoyed our ——— and experienced an amazing experience. We look forward to seeing you again 😊

also published by51other cafés

“thank you for your feedback.”

what we would have written

Thanks for finally making the trip — and for the ——— note. It's a drink worth revisiting.

also published by0other cafés

No sentence in this reply appears in any of the 14,130 replies we read.

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