the review
Everything was lovely, delicious food, great little place, only one think i bought lemon cake that was all dry and hard i would say it was couple if not more days old, but other than this everything was great☺️
★★★★☆
4 star review response examples from UK cafés
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396
4-star reviews read
40
median reply length, words
16%
replies that break a check
25%
replies that touch nothing specific
Replies in this band are shorter and much cleaner than in the negative bands. The risk here is not legal, it is sameness: four-star replies are where template language multiplies.
The same review, answered twice
published underneath
Dear ———, Thank you for visiting us and thank you for your nice review about the food. We are sorry to hear that your cake was dry. The airflow in the fridge makes them dried quicker than normal however we should have checked it before serving it to you. We apologize for this inconvenience and happy to offer you an on the house cake 😊 furthermore if you see anything wrong during your next visit please do not hesitate to mention it to our members of staff as we will be more than happy to solve it while you are in our premises. Best wishes, ——— ——— and ———
anchoring33/ 100
concedes faultpromises somethingnot how people talk
what we would have written
Glad the rest of the visit landed well. ——— cake should be moist enough to hold a fork mark — that is the standard, and a dry one isn't something we'd be happy putting out.
anchoring38/ 100
no rule broken
the review
I love italian foood, and this honestly was a huge dissapointment. I had ordered the bolognese, and the beef was hard, and the whole dish was just not very nice. The pizza however were quite nice, but still not brilliant. If you love italian food, i would recommend limoncelllo. The service was okay, even though our dishes were forgotten about for half an hour, and when it finally arrived they brought one wrong dish. Atmosphere was not nice, because the music was very loud, and i coul barely talk to my friends.
published underneath
Dear ———, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent visit did not meet the high standards we strive for, especially for a fellow lover of Italian food. We sincerely apologise that the beef in the bolognese was tough and that the dish fell short of your expectations. We take the quality of our authentic dishes very seriously and will be reviewing this with our kitchen team immediately. ———, the 30-minute delay and the incorrect dish being brought to your table are completely unacceptable. Please rest assured that we are addressing this with our front-of-house staff to ensure this level of service is not repeated. We also appreciate your note regarding the music. While we aim for a vibrant dining environment, our guests should always be able to converse comfortably with their friends, and we will monitor the volume much more closely in the future. We would welcome the opportunity to invite you back and provide you with the true standard of dining and genuine hospitality we are known for. Warm regards, ———
anchoring100/ 100
promises the futurenot how people talkconcedes fault
what we would have written
Thanks for the kind words on the pizza. A bolognese should be tender — that is not a matter of opinion.
anchoring33/ 100
no rule broken
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