In August 2026 we read every reply we could find published by 11 cafés in City Centre — 150 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the Bath median — 28 words against 17. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 57% of them touch nothing the reviewer actually wrote.
Counted across the 150 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Me and one of my friend came to this restaurant very recently, when we check out I noticed that we paid for the wrong bill , so we asked for a refund and one of the staff who work at the cashier asked us to pay again, so we settled the payment again and they told us our refund will be deposit within 3 days, but still we didn’t receive anything, I sent them several email regarding this matter but they didn’t response.
——— ———, We're so sorry about this inconvenience. Sometimes it takes a day extra to refund especially if it's over a weekend. Can you please email me at ——— with some more details so we can follow it up today and get it resolved asap.
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
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