In August 2026 we read every reply we could find published by 12 cafés in Widcombe — 222 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run at or below the Bath median of 17 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 59% of them touch nothing the reviewer actually wrote.
Counted across the 222 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Bought 4 bath buns to bring home from here yesterday. I discovered they were hard as rocks and stale upon arriving back to my car 20 mins later! ——— have sold them to me so stale! ——— robbed me of a little over £15! ——— service from staff! Couldn't return as my car park had ran out.
Hi ———, we're very sorry to read this. If the buns you purchased were stale, they certainly shouldn't have been sold, and we sincerely, ——— your experience. We'd really like the opportunity to put this right. Please email us at ——— with the approximate time and day of your purchase and the exact amount of the card transaction (as shown on your banking app or card statement). That will allow us to locate the transaction and arrange a full refund. We take feedback like this very seriously and will also be reminding our team to check all products carefully before they're sold, especially during this spell of exceptionally hot weather. Thank you for bringing this to our attention.
——— buns should be soft enough to pull apart — that is simply what they are. We wouldn't sell something we weren't happy with, and if something wasn't right at the counter, we'd want to know then and there.
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