In August 2026 we read every reply we could find published by 8 cafés in Cowley Road — 56 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the Oxford median — 53 words against 25. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 32% of them touch nothing the reviewer actually wrote.
Counted across the 56 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
I ordered on Deliveroo and was informed any refunds were up to the restaurant,, it looks like my order was packaged in two parts,, so I was missing part of my order and the pizza was burnt. I’ve heard only good things about la ———, but this is a really disappointing experience as I’ve been left paying for dishes I’ve not been able to eat!!!
Good afternoon ——— are sorry to read this review as we have not been made aware of such situation by Deliveroo (they manage the refunds), and we would like a chance to make things right - if you could please email us at ———, we will do our best to fix/resolve this. All the best, La ———
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
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