the review
——— provide cutlery with the click and collect. Also substituted an item without informing upon collection, so we got home to find the replacement was something we couldn't eat. ——— poor on both fronts given the price point
measured in Summertown, Oxford
How Summertown cafés answer their Google reviews
In August 2026 we read every reply we could find published by 7 cafés in Summertown — 115 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
7
cafés read in Summertown
115
replies measured
10
median words (Oxford 25)
12%
replies that break a check
Replies here run at or below the Oxford median of 25 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 78% of them touch nothing the reviewer actually wrote.
What Summertown reviewers actually write about
Counted across the 115 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
One Summertown review, answered twice
★★★★★
published underneath
Hi there, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via ———/pages/contact [———/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
anchoring0/ 100
points away from the page
what we would have written
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
anchoring0/ 100
no rule broken
If your café is in Summertown
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