the review
The food was good but the service was meh being told it will be 20 minutes and waiting 45 minutes for some eggs is crazy to me. ——— I don't think I will go again 😕
measured in City Centre, Oxford
How City Centre cafés answer their Google reviews
In August 2026 we read every reply we could find published by 8 cafés in City Centre — 102 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
8
cafés read in City Centre
102
replies measured
19
median words (Oxford 25)
12%
replies that break a check
Replies here run at or below the Oxford median of 25 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 48% of them touch nothing the reviewer actually wrote.
What City Centre reviewers actually write about
Counted across the 102 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
34coffee quality6rude staff5slow service and long waits5price and value complaints5allergy and dietary requirements
One City Centre review, answered twice
★★★★★
published underneath
Thank you for taking the time to share your feedback ———, and I am glad to hear that you enjoyed the food. I am truly sorry that the wait for your eggs fell so far short of what we had promised. Being told twenty minutes and then waiting closer to forty-five is understandably frustrating, and this is not the standard of service we aim to provide. I have shared your comments with the team so that we can look closely at our timings during busier periods and do better. If you would be willing to share any further details, please do reach out to us at ———, as we would very much appreciate the opportunity to make things right. I do hope you might reconsider and give us another opportunity to show you the warm and attentive experience we strive for. It would be a pleasure to welcome you back.
anchoring79/ 100
points away from the page
what we would have written
A 20-minute wait that runs to 45 is a long stretch, and eggs especially should land closer to when they're promised. We're glad the food itself was worth eating when it arrived.
anchoring33/ 100
no rule broken
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