the review
the vibe was really nice and the food was lush. however the woman that served us was really blunt and rude the entire time, which was a bit of a let down considering the prices
measured in City Centre, Newcastle
How City Centre cafés answer their Google reviews
In August 2026 we read every reply we could find published by 9 cafés in City Centre — 46 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
9
cafés read in City Centre
46
replies measured
20
median words (Newcastle 27)
13%
replies that break a check
Replies here run at or below the Newcastle median of 27 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 48% of them touch nothing the reviewer actually wrote.
What City Centre reviewers actually write about
Counted across the 46 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
One City Centre review, answered twice
★★★★★
published underneath
Hi ———, sorry to hear you got poor service, i know you can't reply to this message but if you can contact us directly via the website I can try and get to the bottom of who this was so I can make sure it doesn't happen again. The website is www.——— and you can email us from there. Thanks
anchoring0/ 100
points away from the page
what we would have written
Glad the food worked and the atmosphere felt right. Service manner is something we pay attention to — being direct is fine, but there is a difference between that and making someone feel unwelcome, and we know it.
anchoring1/ 100
no rule broken
If your café is in City Centre
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