In August 2026 we read every reply we could find published by 9 cafés in Gosforth — 160 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the Newcastle median — 33 words against 27. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 39% of them touch nothing the reviewer actually wrote.
Counted across the 160 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
——— left the establishment and totally unsatisfied, terrible breakfast, extremely small, no mushrooms or black pudding as advertised, would never go back 11 pound for 1 piece of bacon 1 sausage 1 egg and 2 hash browns, absolutely disgusting, I will never go back and I will spread the message to everyone I know and on social media to keep away from this place
Afternoon ———, Firstly, sorry you weren’t 100% satisfied with your order and secondly sorry for the late response, I wasn’t on the premises so needed to check with the staff dealing with your order and check out cctv before responding. After speaking to the chef and our front of house then checking what was handed to you via our cctv, I can confirm, not only have you take the beans and two slices of tiger bread out of the image, but you were made aware their was no mushrooms left, which is why you were give an extra hash brown and you requested no black pudding, we gave you what you asked for. We always try to swap unliked items out, but can’t help being busy and running out of produce from time to time. I do need to understand why you’ve gone out of your way to remove items from your image and not listed-them in your review? I have contacted google to have removed as you haven’t been 100% honest. If you want to come in for a return or another breakfast on the house please come in and ask for ———.
A full breakfast should match what's on the menu — if mushrooms and black pudding are listed, they should be on the plate. That's not a matter of preference. We'd want to know if something was unavailable that day, because the answer should come before the order is placed, not after.
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