the review
——— me the wrong drink after a long wait. Very disappointing. ——— they could teach staff what weissbier is. ——— be back.
measured in Shawlands, Glasgow
How Shawlands cafés answer their Google reviews
In August 2026 we read every reply we could find published by 12 cafés in Shawlands — 157 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
12
cafés read in Shawlands
157
replies measured
21
median words (Glasgow 17)
29%
replies that break a check
Replies here run longer than the Glasgow median — 21 words against 17. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 55% of them touch nothing the reviewer actually wrote.
One Shawlands review, answered twice
★★★★★
published underneath
I can only apologise for this. The person who served you is a new member of staff. She did offer to correct her mistake but you decided to leave before that could happen.
anchoring2/ 100
adds what they did not sayvoice slips
what we would have written
——— is a wheat beer — we'd expect anyone behind the bar to know that. A long wait on top of it makes for a poor afternoon, and we understand the frustration. We're sorry it landed that way.
anchoring10/ 100
no rule broken
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