How Merchant City cafés answer their Google reviews

Hot chocolate was cold twice and price was eye watering. I'd give it a swerve although have somehow heard recommendations. Maybe a bad day but curtains for me first time.

——— ———, thank you for taking the time to leave your feedback. We’re really sorry to hear that your hot chocolate wasn’t up to standard on your visit — it should always be served properly hot, so we apologise that this wasn’t your experience. We appreciate you recognising that it may have been an off day, as this certainly isn’t the level we aim to deliver consistently, and your comments have been shared with the team. We also understand your point on pricing — we always aim to reflect the quality of our ingredients and service, but appreciate it needs to feel right for our customers too. We would genuinely welcome another opportunity so if you’d be happy to do so, please feel free to email us at ——— as we’d really love to arrange a return visit for you to make things right.