the review
Hot chocolate was cold twice and price was eye watering. I'd give it a swerve although have somehow heard recommendations. Maybe a bad day but curtains for me first time.
measured in Merchant City, Glasgow
Replying to Google reviews — Merchant City cafés
In August 2026 we read every reply we could find published by 7 cafés in Merchant City — 91 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
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7
cafés read in Merchant City
91
replies measured
9
median words (Glasgow 17)
5%
replies that break a check
Replies here run at or below the Glasgow median of 17 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 70% of them touch nothing the reviewer actually wrote.
What Merchant City reviewers actually write about
Counted across the 91 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
One Merchant City review, answered twice
★★★★★
published underneath
Hi ———, thank you for taking the time to leave your feedback. We’re really sorry to hear that your hot chocolate wasn’t up to standard on your visit — it should always be served properly hot, so we apologise that this wasn’t your experience. We appreciate you recognising that it may have been an off day, as this certainly isn’t the level we aim to deliver consistently, and your comments have been shared with the team. We also understand your point on pricing — we always aim to reflect the quality of our ingredients and service, but appreciate it needs to feel right for our customers too. We would genuinely welcome another opportunity so if you’d be happy to do so, please feel free to email us at ——— as we’d really love to arrange a return visit for you to make things right.
anchoring28/ 100
points away from the page
what we would have written
Hot chocolate at serving temperature is not negotiable — it should be hot, and two in a row falling short is a poor run. On price, we're in line with where the market sits for this kind of café, though we appreciate that doesn't make it feel lighter on the wallet.
anchoring28/ 100
no rule broken
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