the review
The ugliest coffee ever, I don't know if maybe the waiter wasn't aware, but I don't recommend coffee from there. Only the cups and the ambiance were sweet.
measured in West End, Glasgow
Replying to Google reviews — West End cafés
In August 2026 we read every reply we could find published by 14 cafés in West End — 131 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
If your café is in West End
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14
cafés read in West End
131
replies measured
9
median words (Glasgow 17)
5%
replies that break a check
Replies here run at or below the Glasgow median of 17 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 63% of them touch nothing the reviewer actually wrote.
What West End reviewers actually write about
Counted across the 131 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
One West End review, answered twice
★★★★★
published underneath
———, this is at odds to our usual feedback - would love to know more and see what went wrong. Can you send us a message or e-mail ——— and we can sort a refund
anchoring4/ 100
promises somethingpoints away from the page
what we would have written
Two things coffee ordered together should look the same — that is not fussiness, it is the baseline. We're glad the space worked for you, at least.
anchoring1/ 100
no rule broken
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