How Sherwood cafés answer their Google reviews

——— visit to this cafe first time terrible mistake with the order but we decided to give them another try wish we hadn't, yet again only ordered poached eggs on toast and 2 drinks and after nearly finishing we had to ask about the drinks we had not received and then we were asked if we had ordered any ! On standing up to leave was then asked if we had payed, will definitely not be back.

I'm sorry ro hear my staff forgot your drinks and had to be reminded, and at the time you left one of the girls who earlier took your payment had just finished her shift and forgot to mark down the payment. That's why the remaining staff member asked if you had paid when were leaving. ——— you said you had paid she accepted this and realised that the payment had not been marked down . Im sorry that you were put in this embarrassing situation. I have to be in the kitchen and trust my young staff to give a good service in the cafe, which they do, but on this occasion have fallen short of the service we aim to give. If you would like to come back to the shop I will give you a full refund or a free meal and drinks to the same value. Sometimes mistakes are made and I can only apologise most sincerely, ——— disappointed that your visit wasn't as enjoyable as I would wish it to be. I want everybody to have a lovely experience when they visit the cafe and try my best to make food and drinks and service as good as it can be .