Dog friendly review response examples from UK cafés

We came in with our dog, there were dog bowls outside and another dog inside. Ordered some sandwiches and sat down. We then were told after 5 minutes that we had to leave as dogs weren’t allowed to stay inside. It was pouring with rain. So they refunded us for the sandwiches and then asked us to pay again so it was cheaper (as we were taking away instead of eating out). They then charged us more the second time rather than less. Also the mozzarella sandwiches didn’t have any mozzarella in. Overall a poor experience and badly handled. The food was good in the end (when we ate it cold at home 20 minutes later). ——— confusing dogs are allowed in but can’t stay in…

Im sorry that you didn't have a great experience today. We only allow dogs in with customers ordering and not to stay in due to the tempting amount of food we have on our counters. We are also fairly limited on space inside. I'm sorry that we didnt spot your dog when you ordered. We only have one dog bowl and it should have been outside. We are also getting used to a new till system which possibly explains the mistake with the refund (the right sentiment was there, you were entitled to pay less taking away). I hope that we will do better if you return. Thank-you

Didn't even get in through the doors and a 6ft guy with black hair and a stinking attitude (the host) shooed me outside like I was a dog trying to steal food and then I asked him why i needed to stand outside and he said (cause I said so) I was shocked I can't believe how rude he was absolutely ****

Hi ———, Could you please email me more detail about your visit so I can look into this further? Thanks ——————