the review
Tried the iced ube coconut cloud. Unfortunately there was no ube flavour, left quite disappointed after spending £4.50 for a cup of coconut water.
measured in Ancoats, Manchester
Replying to Google reviews — Ancoats cafés
In August 2026 we read every reply we could find published by 6 cafés in Ancoats — 45 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
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6
cafés read in Ancoats
45
replies measured
22
median words (Manchester 26)
9%
replies that break a check
Replies here run at or below the Manchester median of 26 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 42% of them touch nothing the reviewer actually wrote.
What Ancoats reviewers actually write about
Counted across the 45 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
One Ancoats review, answered twice
★★★★★
published underneath
Hi ———, thank you for taking the time to leave us a review. I’m sorry to see we only earned 2 stars on this occasion. We’d really appreciate the chance to understand what went wrong, so if you’re happy to share any feedback, please email us on ——— or pop us a message. We’re a small independent business and always want to improve. Thanks ———: Thank you for clarifying. It’s unfortunate that you have lowered your rating even further, but we welcome the feedback. The Ube Cloud is one of our most popular drinks and a lot of people come back for it, but we are taking a look at the recipe as a result of this feedback nonetheless to see if we can make it even better. If there is ever a problem with your drink in future then please let the barista know straight away. ——— be more than happy to refund you or offer you another drink.
anchoring72/ 100
promises somethingpoints away from the page
what we would have written
Ube should be present — it's a strong enough flavour that there's no mistaking it when it's right. £4.50 for what tasted like plain coconut water isn't what that drink is meant to be, and we'd want to know about it at the time.
anchoring100/ 100
no rule broken
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