ReviewVoice
measured in Northern Quarter, Manchester

How Northern Quarter cafés answer their Google reviews

In August 2026 we read every reply we could find published by 11 cafés in Northern Quarter180 of them. This page is what we counted. Nothing on it is estimated, and no business is named.

11
cafés read in Northern Quarter
180
replies measured
23
median words (Manchester 26)
13%
replies that break a check

Replies here run at or below the Manchester median of 26 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 55% of them touch nothing the reviewer actually wrote.

One Northern Quarter review, answered twice

★★★★★
the review

Not too pleased with my experience here, they gave me a tiny amount of syrup (which you can see in the attached photo) with 3 huge pancakes and when I later asked for more syrup the waiter failed to tell me that they’d be adding £3 for it onto the bill. We also asked for water for the table which was never provided, yet despite these issues they still added a 10% service charge. So to my unpleasant surprise I ended up paying £22.85 for pancakes and a small glass of pineapple juice, which is just ridiculous. The food was nice but I won’t be coming back here due to this poor service.

published underneath

——— ———, thank you for your review! I'm sorry to hear that service wasn't up to scratch, and apologies on the amount of syrup you initially received. Hopefully you could try us out again to receive a better service. Also, feel free to contact us at: ———

anchoring45/ 100
points away from the pagevoice slips
what we would have written

Thanks for saying the food was good. On the syrup charge — extra portions should be flagged before they go on the bill, not after. That's a reasonable expectation. The service charge is optional and can be removed before you pay; worth knowing for next time.

anchoring100/ 100
no rule broken

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