In August 2026 we read every reply we could find published by 7 cafés in Deansgate — 132 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
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Replies here run longer than the Manchester median — 29 words against 26. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 41% of them touch nothing the reviewer actually wrote.
These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.
“Hi ———, Thank you for your feedback.”
2 cafésCounted across the 132 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
——— expected better food quality and freshness. We got our order in less than 5 mins I believe that everything was precooked. The ——— pulled beef was so unpleasant I couldn’t eat it. To be fair coffee was the best thing here (ordered a flat white)
Hi ———, Thank you for your feedback. We’re sorry to hear that your meal didn’t meet your expectations, particularly the ——— Pulled Beef. We would just like to clarify that our food is not pre-cooked. Our dishes are prepared fresh to order, and while we always aim to serve our customers efficiently, this should never compromise the quality or freshness of the food. We’re glad to hear that you enjoyed your flat white and were happy with the service, but we’re disappointed that the food itself fell below the standard we aim to provide. We’d really appreciate the opportunity to look into what happened. Please contact us at ——— with some further details about your visit so we can investigate this with our team. Kind regards, ——— Team
The flat white landing well means something to us — it is where we put most of our attention. On the ———: a five-minute ticket is not in itself a sign that something was precooked, though we understand why it reads that way. A dish that goes out unpleasant is another matter, and that is not something we'd send out on purpose.
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