measured across 144 UK cafés
We read every Google review reply published by 914 UK cafés — 171 of them mention noise and atmosphere. Below is what those replies actually do, then real examples: the review, the reply published underneath it today, and the reply our software writes for the same review. Business names, email addresses and people's names are removed. Nothing here is invented.
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Half of these are not complaints at all — they are descriptions of a room doing what it was built to do. A reply that apologises for the atmosphere apologises for the business.
majority of the staff were accommodating however some came across as quite rude. atmosphere was not good! Music was quiet and not a nice lay out.The service was quite slow, didn’t feel like we got our money’s worth. We was sat bang next to the door and was freezing. Would not recommend!
Hi ———, Please contact us via email: ——— to discuss your visit. ——— is adjusted for the benefit of the majority of guests so if the majority are warm due to recent hot weather the air con will be on & the door left open a crack to create a gentle breeze. If that’s not to your taste then it’s on you to speak up. Did you speak to anyone during your visit? Or did you say absolutely nothing then go straight to the internet? If you had spoken up during your visit we could have moved you to a different table, away from the door, closer to the music in the centre of the atmosphere. I can confirm you & your partner had 7 alcoholic drinks each plus food (which you’ve rated 5/5) for under £45pp which I’d imagine most people would agree is absolutely amazing value for a Saturday in ——— City Centre in 2026.
Thanks for saying the majority of the staff were good. On the seating — a table by the door in cold weather is a known trade-off, and warmth matters. The layout and music are things we think about carefully, so the note is useful. We are sorry the visit did not come together on the day.
The music is so loud that the servers cannot hear the guests properly. If you have allergies, this could jeopardize your health. I order a juice, I have a dairy allergy and was the served a latte. When I went to correct the order, they made ME pay for the server’s mistake of giving me a drink I am allergic to and did not order. And the complete opposite of juice. They are very unorganized, and no, it wasn’t a rush either. It also took a while for somebody to let me pay so I could leave. Now imagine what would have happened if they gave me a drink with milk that I hadn’t ordered that resembled the drink I ordered!
Hi ———, Could I ask you to email us for some more information so we can look into this please? Thanks ———: ———
Thank you for putting this in writing. What you describe has gone straight to the people who can act on it, and it is being taken seriously. We would rather hear it than not.
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