In August 2026 we read every reply we could find published by 10 cafés in Hove — 158 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run at or below the Brighton median of 26 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 43% of them touch nothing the reviewer actually wrote.
Counted across the 158 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Rating an order i made i’m afraid. ——— pretty good all round but this one has turned me off you completely. Ordered something to be vegan and it turned up veggie. Tried to contact you but i cannot for the life of me find a number - thanks for nothing?
——— ———, Damn we’re really sorry about this. I’m assuming this is a Deliveroo order. Put through a refund via Deliveroo but also feel free to drop us an email on ——— with your order number so we can see what’s gone wrong here and from which store. Sorry for the mix up here, that’s 100% not good enough from us
A vegan order arriving as vegetarian is a meaningful difference, and that distinction matters at the point it's prepared. We're sorry this one fell short. On finding us — our contact details are on our website and Google listing. We're sorry they weren't easy to locate when you needed them.
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