How Old City cafés answer their Google reviews

The service is amazing (all the waitres) but the smoked you find inside, is too much; imposible eat, even breath If you dont speak fluence ———, maybe you're not going to eat what u want The juice are very nice

We’re sorry to hear that your experience did not meet expectations, particularly regarding the atmosphere and your meal. We’re pleased that you found our service excellent. Our team strives to be friendly and efficient at all times. In relation to the dish, when it was established that the wrong item had been ordered, we immediately offered to replace it, without additional charge, but this was declined. ———, we fully understand how frustrating it can be when there has been confusion and you do not receive what you thought you had ordered, and for this we can only apologise. ——— the smoke, we’re sorry to hear that this was your experience. The café has air conditioning, an open front door and kitchen extraction operating throughout service, so any smoke within the customer area should be minimal. Our recollection of the conditions at the time differs, and we would not expect them to be at a level where it would be difficult to breathe. ———, we are sorry if you experienced any discomfort. We appreciate your feedback and will continue to monitor these areas closely.