the review
——— customer service, the female ——— staff member wearing the light blue shirt was rude & unmannered. ——— not be coming back. ——— costs nothing!
measured in Stockbridge, Edinburgh
How Stockbridge cafés answer their Google reviews
In August 2026 we read every reply we could find published by 6 cafés in Stockbridge — 135 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
6
cafés read in Stockbridge
135
replies measured
23
median words (Edinburgh 18)
12%
replies that break a check
Replies here run longer than the Edinburgh median — 23 words against 18. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 61% of them touch nothing the reviewer actually wrote.
One Stockbridge review, answered twice
★★★★★
published underneath
Hello dear costumer, I'm so sorry about your bad experience. I will speak to my employee and make sure that will never happen again. Kind regards.
anchoring0/ 100
promises the futurevoice slips
what we would have written
Thanks for leaving a note. We don't know exactly what passed between you and our team member, but the standard at the counter is straightforward — every customer is greeted the same way, regardless of how busy it gets. If that didn't land on this visit, it's worth us knowing.
anchoring8/ 100
no rule broken
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