ReviewVoice
English
measured in Bruntsfield, Edinburgh

Replying to Google reviews — Bruntsfield cafés

In August 2026 we read every reply we could find published by 6 cafés in Bruntsfield — 111 of them. This page is what we counted. Nothing on it is estimated, and no business is named.

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6
cafés read in Bruntsfield
111
replies measured
15
median words (Edinburgh 18)
5%
replies that break a check

Replies here run at or below the Edinburgh median of 18 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 53% of them touch nothing the reviewer actually wrote.

Sentences shared between different Bruntsfield cafés

These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.

“Hi ———, Thank you for your feedback.”

2 cafés

What Bruntsfield reviewers actually write about

Counted across the 111 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.

58coffee quality10price and value complaints6allergy and dietary requirements

One Bruntsfield review, answered twice

★★★★★
the review

I got cinnamon bun which it was like £5 something that went straight in the bin. Super dry, tasted super old.

published underneath

Hi ———, Extremely disappointed to hear this. Our pastries are freshly delivered every morning and usually get glowing reviews. Can you please contact us via email to ——— for us to learn more?

anchoring0/ 100
points away from the page
what we would have written

Five pounds for something that goes in the bin is a poor outcome, and a cinnamon bun that's dry is not something we'd send out intentionally — texture is most of the point. We do take the freshness of the pastry counter seriously, and dry is not a matter of taste.

anchoring100/ 100
no rule broken

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