measured across 165 UK cafés
We read every Google review reply published by 914 UK cafés — 212 of them mention cold food and lukewarm drinks. Below is what those replies actually do, then real examples: the review, the reply published underneath it today, and the reply our software writes for the same review. Business names, email addresses and people's names are removed. Nothing here is invented.
Your reviews about cold food and lukewarm drinks, answered free
Type your café's name and we answer one of your unanswered reviews in full — no card, no account.
Temperature is not a matter of taste, and that is what makes this one answerable. There is a right answer and the reviewer did not get it — but saying so is not the same as confessing to a failure.
Very underwhelming visit. Came in on a Saturday for breakfast. Had to ask for a table to be cleared which happened really quickly. But waited over 40 minutes for food. I had avo on toast with a poached egg and hubby had the rosti. Food was serve cold, my toast was cold, the poached egg was cold and there was no flavour to it. Won't be in a rush to visit again.
So sorry to hear about this and apologies in the delay for responding. If you could email us ——— we would love to take this opportunity to make it up to you. Kind Regards, ———
The clearing was quick — that is exactly what should happen. A 40-minute wait on a Saturday breakfast service is worth us knowing about, and food needs to arrive hot. Those are the basics, and we take them seriously.
The bah mi was tasteless, the welcome was cold and the service from then was no better. Just so overrated, taking a much sought after spot on beech road - people only go here because they are told they should online. The reality is it’s soulless and everything is tasteless. Sorry guys but you should feel bad about charging people so much for this experience.
Hi ———, We’re genuinely sorry to hear that your visit didn’t meet expectations. ——— food or unwelcoming service is not the experience we aim to provide, and it’s disappointing to hear that this was how it felt for you. We take feedback like this seriously and will be reviewing it with our team. If you’re open to it, we’d really appreciate the opportunity to welcome you back and make it right by offering you a complimentary meal, so you can experience what we strive to deliver. Please feel free to contact us directly so we can arrange this ——— Thank you for taking the time to share your feedback ———
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
Your own reviews, answered free
Type your café's name and we answer one of your unanswered reviews in full — no card, no account, nothing renews. Ten replies cost nothing.
Read your first reply, free