the review★
First visit to this coffee shop today and not impressed. I ordered a latte and a pain au chocolate, and was served with a burnt dried up croissant which cost £3.80. I was in two minds to take it back but didn’t. I won’t be coming back.
measured across 238 UK cafés
Coffee shop review response examples from UK cafés
We read every Google review reply published by 914 UK cafés — 522 of them mention coffee shops and baristas. Below is what those replies actually do, then real examples: the review, the reply published underneath it today, and the reply our software writes for the same review. Business names, email addresses and people's names are removed. Nothing here is invented.
Your reviews about coffee shops and baristas, answered free
Type your café's name and we answer one of your unanswered reviews in full — no card, no account.
522
reviews about coffee shops and baristas
22
median reply length, words
9%
replies that break a check
45%
replies that touch nothing specific
Nearly a third of these reviews single out a barista — by role, often by name. Six per cent of the replies mention a person back. When a customer has told you who made their morning, a reply that thanks "the team" has answered somebody else.
The same review, answered twice
published underneath
Update: I notice you’ve changed your review to state you ordered a pain au chocolat instead of a croissant. You were correctly charged for a pain au chocolat at £3.80 however if you weren’t served what you ordered please still pop in for a refund. Hey ———, I’m sorry you didn’t enjoy your pastry. Our croissants are £3.50, if you were overcharged please drop us an email and we can issue a refund. Please always return products you aren’t happy with, we’re always happy to replace or exchange for a refund. If you wish to discuss this further reach out to me at ———.
anchoring100/ 100
promises somethingpoints away from the pageclaims something unverified
what we would have written
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
anchoring0/ 100
no rule broken
the review★★★
——— coffee shop, the staff seems disinterested and food is just okayish. We had the flat white and scone. Nothing great to write about.
published underneath
Hi ———, thank you for sharing your feedback. We’re very sorry to hear about your experience with us, as this is not the ——— standard nor the experience we aim to provide. If you wouldn’t mind, please email us at ——— , as we’d like to take all your comments into account. We hope to improve your experience and welcome you back soon!
anchoring0/ 100
points away from the page
what we would have written
Thanks for coming in. A flat white and a scone should both be worth writing about — that is the bar we hold them to.
anchoring41/ 100
no rule broken
Your own reviews, answered free
Type your café's name and we answer one of your unanswered reviews in full — no card, no account, nothing renews. Ten replies cost nothing.
Read your first reply, free