the review★★
The meat quality is poor for both the steak and the burger but the rubbery burger was worse. the lettuce was not clean either, i found sand in it. The caesar salad dressing , the crab, and the chocolate mousse was really tasty.
measured across 95 UK cafés
Hygiene review response examples from UK cafés
We read every Google review reply published by 914 UK cafés — 117 of them mention cleanliness and hygiene. Below is what those replies actually do, then real examples: the review, the reply published underneath it today, and the reply our software writes for the same review. Business names, email addresses and people's names are removed. Nothing here is invented.
Your reviews about cleanliness and hygiene, answered free
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117
reviews about cleanliness and hygiene
46
median reply length, words
32%
replies that break a check
35%
replies that touch nothing specific
A cleanliness claim is read by everyone who scrolls past it, which is why the reply matters more here than almost anywhere. It also carries real legal weight, so the wording has to hold up.
The same review, answered twice
published underneath
Thanks for your comments. Please contact us directly on ——— with your full contact details, bill and reservation information so that we can investigate and make sure that the matter was addressed in-house.
anchoring0/ 100
points away from the page
what we would have written
Three genuinely good things there, and we're glad the dressing, the crab and the mousse landed. On the burger and the steak — texture and quality are things we're particular about, and the same goes for the salad leaves. ——— in the lettuce is not something we'd send out; a clean, well-dried leaf is a low bar, but it is the right one.
anchoring100/ 100
no rule broken
the review★
Im suprised this place isnt condemed, had the experince of coming here to watch cammy barnes play a gig. Everything was sticky and dirty , there where random puddles on the floor in the basement , i have seen festivals more clean ! The coke came out clear and tasted like chemicals in a glass, i dont think somone has painted or done matience here since before 2020. The only good thing about the place was cammy barnes and even he couldmt make this place a place i would want to go back!
published underneath
Hi ———, So sorry that it felt like that. We totally love what we do, so I'm sorry this felt like a lack of care that night. We're constantly maintaining it, but it's an old building and we're quite a DIY organisation. But honestly, we do stuff every week. If I can make it up to you, I'd love to. I'm at ———. Once again, apologies it felt this way.
anchoring4/ 100
promises somethingpoints away from the page
what we would have written
Thank you for setting out your experience so plainly. The standards you describe — on the plate and at the table — are the ones we hold ourselves to, and we have read this properly. We hope to see you again.
anchoring2/ 100
no rule broken
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