In August 2026 we read every reply we could find published by 6 cafés in Camden — 64 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
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Replies here run longer than the London median — 59 words against 31. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 27% of them touch nothing the reviewer actually wrote.
Counted across the 64 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.
Took 20 minutes to make 2 latte when was made they were so different in all ways 1 was a full cup the other only half the service was disgusting they had no idea what they were doing how can food be given on a tray but 3 hot drinks just put down no offer of tray.I had also ordered a banana cake and the server tried to hove me a carrot cake which had nuts which breaks natasha law
——— ———, I'm truly sorry your visit didn't go as it should have. Your concerns around consistency, service, and allergen awareness are all valid, and I completely understand your frustration. Please feel free to reach out to us at ——— about the service in more detail Warm regards, ——— ———
Two lattes ordered together should match — same volume, same temperature, same finish. That is not a matter of preference. On the allergen point: substituting a nut-containing cake for one that was ordered is something we take seriously. The item on the bill is the item that goes out.
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