the review
The grilled chicken was the driest pieces of chicken I have ever eaten. It was also horrifically bland. The rest of the food did not taste fresh either.
measured in Covent Garden
How Covent Garden cafés answer their Google reviews
In August 2026 we read every reply we could find published by 7 cafés in Covent Garden — 100 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
7
cafés read in Covent Garden
100
replies measured
48
median words (London 31)
15%
replies that break a check
Replies here run longer than the London median — 48 words against 31. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 16% of them touch nothing the reviewer actually wrote.
One Covent Garden review, answered twice
★★★★★
published underneath
Hi ———,Thank you for taking the time to share your feedback. We're truly sorry to hear that the grilled chicken was dry and bland, and that the rest of your meal didn't seem fresh. This is not the standard we strive to provide, and we understand how disappointing your experience must have been. We'd like the opportunity to make things right. Kindly email us at ——— with the details of your visit so we can look into this further and work towards a resolution. We appreciate your feedback and hope to have the chance to restore your confidence in us.
anchoring99/ 100
points away from the pagesays nothing
what we would have written
Grilled chicken is one of the things we take most care with — seasoning, timing, and how it rests before it reaches the plate. Freshness is non-negotiable across the menu, and everything is prepared each day. We are sorry this visit did not reflect that.
anchoring15/ 100
no rule broken
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