the review
Very disappointing experience. The main course was extremely late (40mins+ wait), and despite the delay, they still tried to charge us a service fee, definitely not worth the money. Would not recommend!
measured in Canary Wharf
How Canary Wharf cafés answer their Google reviews
In August 2026 we read every reply we could find published by 6 cafés in Canary Wharf — 92 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
6
cafés read in Canary Wharf
92
replies measured
38
median words (London 31)
10%
replies that break a check
Replies here run longer than the London median — 38 words against 31. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 13% of them touch nothing the reviewer actually wrote.
Sentences shared between different Canary Wharf cafés
These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.
“We can't wait to see you again, have a great day.”
2 cafés“Thank you ———, for your wonderful feedback!”
2 cafésOne Canary Wharf review, answered twice
★★★★★
published underneath
Good morning ———, thank you for taking the time to leave a review of your reservation at ——— restaurant. I apologise for the food delays, but would like some clarification whether or not any expected delays were communicated by your server. Some items, such as on the bone steaks, can take 35-45 minutes to cook. Service charge is discretionary (as noted on all menus) and can be removed or amended via request without any problem. Should you have any further feedback in relation to your reservation, please reach out to the e-mail ———. Kind Regards, ———
anchoring5/ 100
points away from the pagevoice slips
what we would have written
A 40-minute wait for a main course is longer than we aim for, and if that was the experience, we understand the frustration. The service charge is optional and can be removed before payment — the team should make that clear, particularly when a meal hasn't gone to plan.
anchoring88/ 100
no rule broken
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