In August 2026 we read every reply we could find published by 13 cafés in Harborne — 198 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run at or below the Birmingham median of 24 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 55% of them touch nothing the reviewer actually wrote.
These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.
“Thank you for the wonderful review and for taking the time to share your feedback with us!”
2 cafés“We are happy to hear you had a good experience!”
2 cafés“We hope to welcome you back soon so we can take that 4* to a 5.”
2 cafésMy daughter and her friend when there yesterday for a meal for her 16th birthday. ——— and one of her friends ordered a beef burger meal. Both people were very ill with sickness and diarrhoea. The burgers were the only things they ate and the other friends were not sick. I don’t know if the meat was cooked properly or if the meat was off but both girls were very ill.
Hello ——— I would just like to say I am sorry that your daughter and her friend have been unwell, I am truly saddened to hear that. Please could you email me at ——— with as much detail as possible of when your daughter dined with us and what was ordered so that I can locate the order on our system and investigate the matter fully? We take allegations of this nature extremely seriously, and they are very uncommon. Thank you in advance, ——— ——— General Manager
Food safety is something we take seriously, and a report like this one is not something we'd set aside. We can't say from here what caused it, but two people unwell after the same dish is worth looking into properly — and if this happened yesterday, we'd want to know the detail.
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