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measured in Harborne, Birmingham

Replying to Google reviews — Harborne cafés

In August 2026 we read every reply we could find published by 13 cafés in Harborne — 198 of them. This page is what we counted. Nothing on it is estimated, and no business is named.

If your café is in Harborne

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13
cafés read in Harborne
198
replies measured
22
median words (Birmingham 24)
9%
replies that break a check

Replies here run at or below the Birmingham median of 24 words. Short is fine — short and specific is what works. Short and generic is what most of these are. 54% of them touch nothing the reviewer actually wrote.

Sentences shared between different Harborne cafés

These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.

“Thank you for the wonderful review and for taking the time to share your feedback with us!”

2 cafés

“We are happy to hear you had a good experience!”

2 cafés

“We hope to welcome you back soon so we can take that 4* to a 5.”

2 cafés

What Harborne reviewers actually write about

Counted across the 198 reviews we read here. Each one has its own page, with real examples and how the published replies handled them.

45coffee quality10allergy and dietary requirements7price and value complaints

One Harborne review, answered twice

★★★★★
the review

Staff were very rude. I went in 13.8.26 at 5pm and was given my coffee, however the straws were tiny?? We asked for bigger straws or flat lids but there were none. After asking the male worker, he was very rude and sarcastic. While leaving we could tell the 2 staff members were speaking about me and my sisters who are minors!! as we were hit with a sarcastic “bye“ while we were leaving and strange looks. ——— to the other branches this ——— ——— is very strange as the workers today acted very unprofessional and rude for no reason at all.

published underneath

Please reach out to us at ——— to discuss this further.

anchoring0/ 100
points away from the page
what we would have written

Thanks for coming in. The straw question is straightforward — if we don't have what someone needs, the right answer is a straight "sorry, we're out" and nothing more. ——— at the counter isn't something we'd expect from any member of the team, and the same goes for how customers are seen off at the door.

anchoring25/ 100
no rule broken

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