In August 2026 we read every reply we could find published by 12 cafés in Moseley — 230 of them. This page is what we counted. Nothing on it is estimated, and no business is named.
Replies here run longer than the Birmingham median — 49 words against 24. Longer is not better: past a certain point a reply reads as defensive, and the reader stops. 33% of them touch nothing the reviewer actually wrote.
These appear word-for-word under reviews at more than one business here. Nobody copied anyone — they arrived at the same sentence independently, which is what makes it a template.
“We look forward to welcoming you back soon!”
2 cafés——— service I’ve experienced. After waiting 20 minutes since placing my order, I was only then told that several items were out of stock. This should have been communicated much sooner rather than keeping customers waiting unnecessarily. The staff seemed disorganised and unprepared, making the whole experience frustrating and a waste of time. Much better stock management and customer communication are needed.
———, we really appreciate you leaving your feedback about your experience as it helps us stay at the top of our game. We're truly sorry to hear that our service fell short of your expectations, and we understand how frustrating this must have been for you. ——— love the chance to review your experience further. Please reach out to us directly at ——— so we can put things right. ——— ——— H. | Digital Community Manager 🙏 Thank you for your feedback! 🙏
——— minutes is too long to wait before hearing that something isn't available. ——— stock runs short, the counter should know before the order does — that's a straightforward thing, and we take it seriously.
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